21 questions across booking, payments, cancellations, and rewards — straight answers, no fluff.
BeautyMeet is a marketplace connecting clients with independent nail techs, lash artists, hair stylists, braiders, and makeup artists. Browse real portfolios, book in under 2 minutes, and pay securely — all in one place. Every artist is identity-verified before their first booking.
Search for artists near you, browse their portfolios and live availability, pick a time that works, and pay a $1.25 booking guarantee to secure your spot. You'll get an instant confirmation plus automatic SMS and email reminders before your appointment.
Yes — creating an account takes under a minute and lets you manage bookings, track loyalty points, message your artist directly, and view your full appointment history.
Yes. BeautyMeet is available on iOS and Android. You can also book directly from any web browser — no app required.
BeautyMeet charges a $1.25 booking guarantee per booking — the small fee that keeps the platform commission-free for every artist you book. Instead of taking 20–30% from your artist's earnings, BeautyMeet charges you $1.25 so they keep everything they earn. It's fully refunded if the artist cancels, and there are no percentage-based fees, no hidden charges, no surprises at checkout.
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, and Google Pay. All payments are processed securely by Stripe — the same infrastructure used by Amazon, Shopify, and Lyft.
Yes. BeautyMeet never stores your card details on our servers. Every transaction runs through Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security certification available.
Browse by service type (lashes, nails, hair, braids, makeup), filter by location, price range, and availability. Every artist profile shows their actual work — no stock photos. Read verified reviews from real clients who completed bookings before making your choice.
Yes. Many artists on BeautyMeet offer mobile services and will travel to your home, hotel, or office. Look for the 'Mobile' badge on artist profiles. Any travel fee is shown upfront before you confirm — no surprises.
Enter your promo code on the checkout screen before confirming your booking. Promo codes can be stacked with loyalty points for maximum savings.
Yes. Once you've booked, you can send messages directly to your artist through the app — ask questions, share inspiration photos, or confirm details. The conversation is saved so you can reference it anytime.
Cancellation policies are set by each individual artist. You can see the full policy before you book — it's displayed on the booking confirmation screen. Most artists charge a fee for cancellations within 24 hours of the appointment.
Go to your bookings in the app or website, select the appointment, and tap Cancel or Reschedule. Whether a fee applies depends on the artist's cancellation policy and how far in advance you cancel.
If an artist cancels, your $1.25 booking guarantee is fully refunded and any deposit is returned to your BeautyMeet wallet within 1–3 business days. We'll also help you find a comparable artist quickly.
Contact BeautyMeet support immediately. We'll investigate, issue a full refund, and take appropriate action. Repeated no-shows can result in permanent removal from the platform.
BeautyMeet sends automatic SMS and email reminders 24 hours and 2 hours before every appointment. You can manage notification preferences in your account settings.
After your appointment is marked complete, you'll receive a prompt to rate your experience and leave a written review. Only clients who completed a verified booking can leave reviews — every star rating is authentic.
Earn 1 point for every dollar you spend on BeautyMeet. Redeem points for up to 50% off future bookings. Points are calculated and applied automatically at checkout — no manual entry needed.
Purchase digital gift cards in any amount and send them via email or text. Gift cards are redeemable instantly on any booking and never expire.
Credits are added to your BeautyMeet wallet from cancellation refunds, referral bonuses, or promotional offers. They apply automatically at checkout on your next booking — you never lose a dollar.
Share your unique referral link from your account dashboard. When a friend creates an account and completes their first booking, you both earn 1,000 loyalty points. There's no limit to how many friends you can refer.
Still have a question?
Our support team typically responds within a few hours.
We’re here Monday–Friday, 9am–7pm ET.